This Privacy Notice outlines how Advance BizGroup collects, uses, discloses, and manages your personal data in accordance with the Personal Data Protection Act 2012 of Singapore (“PDPA”). It applies to all personal data held or controlled by us, including data managed by third parties acting on our behalf.
1. Definition of Personal Data
“Personal Data” refers to information about an individual, whether factual or not, that allows that individual to be identified either directly from that data or from that data combined with other information we may reasonably access.
Examples of personal data we may collect include, but are not limited to:
- Full name, identification details (e.g., NRIC/FIN/passport number)
- Contact information (e.g., address, email, phone number)
- Demographic details (e.g., date of birth, gender, nationality)
- Employment or financial data (e.g., company name, job title, bank account details)
- Visual data (e.g., photos or video recordings)
- Any other information you may voluntarily provide during your interactions with us.
2. Collection of Personal Data
We collect personal data through lawful and transparent means, such as:
- Direct interactions (e.g., inquiries, service requests, registrations)
- Third parties authorised by you
- Forms submitted through our website, email, or physical documents
We will only collect your personal data if:
- You (or your authorised representative) have been informed of the purposes of collection and have given consent; or
- The collection is permitted or required under applicable laws.
3. Purposes for Collection, Use and Disclosure
We may collect, use, or disclose your personal data for the following purposes:
- To deliver and manage services you have requested
- To verify your identity and conduct due diligence
- To handle enquiries, feedback, claims or service requests
- For billing, payment processing, and account maintenance
- To comply with applicable legal and regulatory requirements
- To manage our business relationship with you
- To facilitate internal reporting, audits, or investigations
- To work with service providers or partners assisting in our operations (locally or overseas)
We may continue to use your data for the above purposes even after our business relationship has ended, to the extent reasonably necessary.
4. Disclosure of Personal Data
We may disclose personal data to:
- Our employees on a need-to-know basis
- Third-party vendors, consultants, or agents engaged to support our operations
- Government or regulatory authorities, where legally required
All external parties are expected to protect your personal data in line with PDPA standards.
5. Withdrawal of Consent
You may withdraw your consent at any time by submitting a request in writing or via email to our Data Protection Officer (see contact below). Upon receiving your request, we will inform you of any potential implications and process the request within a reasonable timeframe (typically within 10 business days).
Do note that depending on the nature of your withdrawal, we may be unable to continue providing certain services to you.
6. Access and Correction Requests
If you wish to:
- Access personal data held by us; or
- Update or correct inaccuracies in your personal data,
please contact our Data Protection Officer. A nominal administrative fee may apply for access requests. We aim to respond within 30 calendar days or notify you of any delay and the reason for it.
7. Protection of Personal Data
We implement appropriate administrative, physical, and technical safeguards to protect your data from misuse, loss, or unauthorised access. These include:
- Antivirus and firewall protections
- Data encryption
- Access controls and staff training
While we strive to secure all personal data, we acknowledge that no electronic transmission or storage method is foolproof. We remain committed to continual security enhancements.
8. Accuracy of Personal Data
To ensure data accuracy, we rely on the information provided by you. Please notify us if your personal details change so we can update our records accordingly.
9. Retention of Personal Data
We retain personal data only as long as necessary for the purposes outlined above or as required by law. When the data is no longer needed, we will securely delete or anonymize it.
10. Transfer of Data Outside Singapore
If it becomes necessary to transfer your data outside Singapore, we will:
- Seek your consent where required, and
- Ensure the receiving country or organisation offers comparable protection under the PDPA.
11. Contacting Us
If you have any questions about this Privacy Notice, or if you would like to make a request relating to your personal data, please contact our Data Protection Officer at:
Dpo@advbiz.com.sg12. Changes to this Notice
Advance BizGroup reserves the right to revise this Privacy Notice from time to time. Changes will be published on our website, and the effective date updated accordingly. Your continued use of our services constitutes your agreement to the revised terms.
Effective Date: 01 Aug 2021
Last Updated: 29 July 202